FAQS
We're here for you! Whether you have questions about our jewellery or just want to chat about your favourite pieces, we're here for you every day of the week.
Our hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat: 10:00 AM - 4:00 PM
- Sun: Closed
We aim to respond within 24 hours, but we always strive to respond to you as quickly as possible.
âïž Email:Â support@kylie-anne.com
Your happiness is our priority. If your jewellery isnât quite right, you can return it within 30 days of receiving it. Simply send us an email, and weâll handle the rest.
Weâve made payment easy and secure. You can use Amex, PayPal, Visa, MasterCard, Apple Pay, whatever works best for you.
Every piece of jewelry is crafted with precision and love. We use high-quality materials, paying close attention to every detail to create timeless designs that will last for years to come. Each item is carefully inspected to ensure it meets our high standards before it reaches you.
To keep your jewellery looking radiant, follow these tips:
- Avoid contact with water, lotions, and perfumes.
- Store your pieces in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewelry and maintain its shine.
If you have any questions about jewellery care, feel free to reach out, we're here to help!
Yes! Weâre delighted to offer FREE delivery in New Zealand for all orders. Once your jewellery is on its way, weâll send you a tracking number so you can follow its journey to your doorstep.
On our website we have a section called track your order in the menu where you can easily see where your parcel is. You will also receive email updates so you know exactly when your order will arrive.
As a family-owned and operated business, we are proud to have served over 1581+ happy online customers and look forward to serving you too! We are dedicated to ensuring your satisfaction and providing you with an unforgettable shopping experience.
Thank you for being part of this journey.
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1581+ New Zealand women love our craftmanship!

Each piece from Kylie & Anne is handmade at our family table, crafted slowly, thoughtfully, and always with love. What starts with a motherâs hands and a childâs curiosity becomes timeless jewelry, made to carry meaning.